Return Policy

Return Policy

Our Commitment to Quality and Your Satisfaction

At Atlanta Range Hoods, each of our products is custom-crafted with care and precision to meet your unique design and functional needs. Because our range hoods are made-to-order, we handle returns a little differently than mass-produced items.

Custom Orders

All range hoods are custom-made to your specifications and are therefore non-returnable and non-refundable once production has begun. We encourage you to review your order carefully and contact us with any questions before finalizing your purchase. We’re happy to help with design consultations or color sample requests to ensure you feel confident in your order.

Warehouse Sale & In-Stock Items

In-stock items and products purchased from our Warehouse Sale section may be eligible for return within 7 days of delivery. To be eligible, items must be:

    • Unused

    • In original packaging

    • Free of damage or modifications

Return shipping costs are the responsibility of the customer, and a 15% restocking fee may apply.

Shipping Damage or Product Issues

If your product arrives damaged or incorrect, please contact us within 48 hours of delivery. To ensure a smooth resolution:

  1. Inspect your shipment thoroughly upon arrival.

  2. Note any visible damage on the Bill of Lading (BOL) at the time of delivery.

  3. Take photos of the damage and email them to us immediately.

We’ll work with you promptly to assess the issue and arrange for a replacement or solution.

Cancellations

Orders may be canceled within 24 hours of purchase with no penalty. After that, cancellations may not be possible if production has started. If you need to make changes, please reach out to us as soon as possible.

We're Here to Help

Have a question about your order or need assistance with a return? Contact our support team — we’re happy to help.

Atlanta Range Hoods
720 Patrick Industrial Ln.
Winder, GA 30680
Phone: (404) 447-4241